Frequently Asked Questions

 
Here are a list of our most common questions, but if you'd rather speak to us please give us a call!
 

Do you provide residential internet connections?


Yes! We offer Nationwide Premium Fibre Broadband and also Wireless Broadband specifically for those in Marlborough. Click here for more details.




Will you come to see us on site at our business?


Yes! Developing a relationship with our clients is a key aspect of our ethos. On site inspections are an essential component of our solutions-based provisioning.




Can I keep my landline number if I switch over to a SWEEP plan?


Yes! Tick the box on the sign-up form and we will bring your existing number over to SWEEP.




Can I take my SWEEP connection with me if I move house or business premises?


Yes, however this will depend on your current plan and if your current service is available at your new address. We have ALL the options to re-connect you and can move you over to another delivery method, no worries. Get in touch and we will ensure your connection and hardware is moved across to your new address.




I don’t know how to set up my router and all the wires and bits and pieces! Can you come and help?


Yes! We can provide this custom service as an added extra. You will find more information when you get your welcome letter after you sign up.




How does my billing work?


SWEEP will send you an invoice on the last day of each month. This will be due on the 20th of the following month. You can set up a GoCardless direct debit, pay via credit card or pay via internet banking. All the instructions and payment buttons are on each invoice.




Do you provide routers and in home WiFi kits and stuff like that?


We sure do! You will receive one of our free rental routers of course but if you’re keen on an upgrade or have a big house, we have an extensive range of routers and WiFi systems for in your home. We will chat to you about that when you sign up.





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